Refund policy

Effective Date: August 14, 2026

Thank you for shopping with Petland Nashville.

This Return & Refund Policy explains how returns and refunds are handled when you purchase from our website. By placing an order, you agree to the terms outlined below.

1. Return Eligibility

You may request a return within 30 days of the delivery date.

To be eligible for a return, items must:

• Be unused and in their original condition.
• Be returned with the original packaging where reasonably possible.
• Be accompanied by proof of purchase or your order confirmation.

Returns that do not meet these requirements may not be eligible for a refund.

2. Return Period

Return requests must be submitted within 30 days of the delivery date.

Requests received after this period may not be eligible for return.

If you wish to return an item, please contact us as soon as possible.

3. Return Shipping

Unless otherwise required by applicable law or agreed by us, customers are responsible for:

• Return shipping costs.
• Arranging a suitable return shipping service.
• Providing tracking information where available.

Original shipping charges are non-refundable unless the return is due to a damaged, faulty, or incorrect item, or otherwise required by applicable law.

4. Restocking Fees

We do not charge a restocking fee for eligible returns.

Customers remain responsible for applicable return shipping costs unless otherwise agreed or required by applicable law.

5. How to Request a Return

To request a return, please contact us using the details below.

Email: support@petlandnashville.com

Please include:

• Your order number.
• The product name.
• The reason for the return.
• Photographs, where applicable.

Once your request has been reviewed, we will provide return instructions if your return is eligible.

6. Refund Process

After your returned item has been received, inspected, and approved, refunds are typically processed within 10 business days.

Refunds will be issued to the original payment method used for the purchase.

Processing times may vary depending on your payment provider or financial institution.

You will receive confirmation once your refund has been processed.

7. Refund Eligibility

Refunds may be approved when:

• The returned item meets the eligibility requirements outlined in this policy.
• The item is received in acceptable condition.

A reduced refund or refusal of a refund may apply if:

• The item shows signs of use.
• The item is returned damaged due to inadequate packaging during return shipping.
• The return does not comply with this policy.

8. Items Not Eligible for Return

For health and safety reasons, used pet products cannot be returned once they have been used by a pet. The following items are generally not eligible for return if they have been used or are no longer in their original condition:

• Pet beds showing signs of use, stains, odors, pet hair, damage, or excessive wear.
• Pet clothing that has been worn, washed, altered, or returned without its original tags or packaging.
• Pet feeding essentials that have been used, damaged, altered, or returned incomplete.
• Pet collars and harnesses that have been used, damaged, altered, or returned in a condition different from that received.

We may also decline returns for:

• Promotional or discounted items are eligible for return unless specific return restrictions are clearly stated on the product page or communicated before purchase.
• Final sale items, where clearly identified at the time of purchase.
• Products returned outside the applicable return period.
• Products damaged after delivery due to misuse, neglect, accidental damage, or improper handling.

Unused items that meet the eligibility requirements of this policy may be eligible for return.

9. Damaged, Faulty or Incorrect Items

If you receive a damaged, faulty, or incorrect item, please contact us within 30 days of delivery, where reasonably possible.

Please include:

• Your order number.
• A description of the issue.
• Photographs, where available.

We may request additional information to help review your request.

10. Order Cancellations

Order processing may begin shortly after purchase confirmation. Once an order has entered processing or has been dispatched, cancellation requests may no longer be possible.

11. Exchanges

We do not currently offer direct exchanges.

If you would like a different product, you may:

• Return the eligible item in accordance with this policy.
• Place a new order separately.

12. Delayed or Missing Refunds

If you have not received your refund after receiving confirmation that it has been processed, please:

• Check your bank account again.
• Contact your bank or card provider.
• Allow additional processing time where applicable.

If you still require assistance, please contact our customer support team.

13. Consumer Rights

This policy does not affect any consumer rights you may have under applicable United States laws.

Where required by law, your statutory rights will always apply.

14. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us.

Business Name: Petland Nashville
Business Email: support@petlandnashville.com
Business Phone: +1 615-695-2088
Business Address: 1794 Gallatin Pike N, Madison, TN 37115, United States
Customer Service Hours: Monday–Friday | 9:00 AM–5:00 PM (CT)
Order Cut-Off Time: 5:00 PM (CT)

Important Information

• Customers are responsible for applicable return shipping costs unless otherwise required by law or where we have agreed otherwise.
• Returned items should be packaged securely to help prevent damage during return transit.
• We recommend keeping proof of postage until your return has been fully processed.
• All return and refund requests are reviewed in accordance with this policy.
• Nothing in this policy limits or excludes any statutory rights that cannot lawfully be limited or excluded under applicable U.S. law.