Shipping policy

Effective Date: August 14, 2026

Welcome to Petland Nashville. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from our website. By placing an order, you agree to the terms outlined below.

1. Order Processing

Orders are typically processed within 1–2 business days (Monday–Friday) after payment has been successfully received and verified.

Orders are not routinely processed on weekends or applicable U.S. public holidays. During periods of high order volume or unforeseen operational circumstances, processing times may be longer.

2. Order Cut-Off Time

Our daily order cut-off time is 5:00 PM (CT).

  • Orders placed before the cut-off time may begin processing on the same business day.
  • Orders placed after the cut-off time will generally begin processing on the next business day.
  • Submitting an order before the cut-off time does not guarantee same-day dispatch.

3. Shipping Costs

We currently charge a flat-rate shipping fee of $4.99 for orders delivered within the United States.

Free Standard Shipping is available on qualifying orders of $220 or more.

Any applicable shipping charges will be clearly displayed during checkout before payment is completed.

4. Delivery Time

Processing Time: 1–2 business days

Transit Time: 3–4 business days

Total Estimated Delivery Time: 4–6 business days

Delivery timeframes are provided as general estimates and are not guaranteed.

Delivery times may vary due to carrier operations, delivery location, weather conditions, U.S. public holidays, high shipping volumes, transportation disruptions, or other circumstances beyond our reasonable control.

5. Shipping Confirmation & Tracking

After your order has been dispatched, we will send a shipping confirmation email with tracking information where available.

Tracking information will be provided whenever it is available from the shipping carrier.

Tracking information may take some time to become active after the shipment has been dispatched.

6. Address Accuracy & Deliveries

Incorrect or Incomplete Address

Please ensure that all shipping information is complete and accurate before completing your purchase.

If a package is returned due to an incorrect or incomplete address provided by the customer:

  • Additional shipping charges may apply for reshipment.
  • Delivery delays may occur.
  • The order may need to be returned to our facility before reshipment can be arranged.

If you notice an error in your shipping information after placing an order, please contact us as soon as possible. We will make reasonable efforts to assist before your order has been dispatched.

7. Delivery Delays

Delivery may occasionally be delayed due to factors beyond our reasonable control, including:

  • Courier or carrier service delays
  • Severe weather conditions
  • U.S. public holidays
  • High shipping volumes
  • Transportation disruptions
  • Other unforeseen circumstances

We appreciate your patience if an unexpected delivery delay occurs.

8. Missing Deliveries

If your tracking information shows that your order has been delivered but you cannot locate your parcel, please:

  • Check with household members.
  • Check with neighbours or your building reception, where applicable.
  • Contact the shipping carrier.
  • Contact our customer support team for further assistance.

Additional information may be required to investigate delivery-related enquiries.

9. Failed Delivery Attempts

A delivery attempt may be unsuccessful if:

  • An incorrect shipping address has been provided.
  • Access to the delivery location is unavailable.
  • Delivery instructions cannot reasonably be completed.

If a shipment is returned due to an incorrect address or an unsuccessful delivery attempt, additional shipping charges may apply before the order can be reshipped.

Refund requests will be handled in accordance with our Return & Refund Policy.

10. Shipping Area

We currently ship to addresses within the United States only.

International shipping is not currently available unless otherwise stated on our website.

11. Order Changes & Cancellations

If you need to modify or cancel your order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request before order processing begins.

Once an order has entered processing or has been dispatched, changes or cancellations may no longer be possible.

12. Contact Us

If you have any questions about shipping or delivery, please contact us.

Business Name: Petland Nashville
Business Email: support@petlandnashville.com
Business Phone: +1 615-695-2088
Business Address: 1794 Gallatin Pike N, Madison, TN 37115, United States
Customer Service Hours: Monday–Friday | 9:00 AM–5:00 PM (CT)
Order Cut-Off Time: 5:00 PM (CT)